This Privacy Policy describes how Zora Jewels Fine Jewelry Inc. ("Zora Jewels," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit zorajewels.site, browse our fine jewelry collection, submit commission inquiries, purchase pieces online, visit our Melrose Avenue atelier, or otherwise interact with our team. We operate as a California-based fine jewelry retailer and custom commission studio, and we are committed to handling your data with the same precision we apply to gold finishing.
By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please discontinue use of the site and contact us with any questions before sharing personal information.
Scope and Applicability
This policy applies to information collected through our website, email communications, telephone interactions, in-person atelier visits, custom commission processes, online checkout, and marketing programs operated by Zora Jewels. It does not govern third-party websites linked from our pages, including payment processors, gemstone certification portals, social media platforms, or shipping carriers, which maintain their own privacy practices.
United States Residents
We serve clients across the United States and maintain our principal place of business in West Hollywood, California. Residents of California and other states with comprehensive privacy laws may have additional rights described in the User Rights section below. We do not sell personal information as defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Information We Collect
We collect information that you provide directly, that is generated automatically when you use our site, and that we receive from trusted partners in connection with jewelry sales, commissions, and fulfillment.
Information You Provide
When you contact us, request a consultation, place an order, subscribe to our newsletter, or complete checkout, we may collect:
- Full name, email address, telephone number, and shipping or billing address
- Ring size, metal preferences, stone selections, engraving text, and design notes for custom commissions
- Payment and billing information processed through our secure payment partners (we do not store full credit card numbers on our servers)
- Communications you send us, including inquiry forms, appointment requests, and email correspondence
- Recipient information when you purchase gifts, with your assurance that you have authority to share their delivery details
- Photographs of heirloom pieces submitted for redesign consultations
Automatically Collected Information
When you browse zorajewels.site, we and our service providers may automatically collect certain technical data, including IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, search queries within our collection catalog, and interaction data such as pieces added to your cart or saved to a wishlist. We use cookies and similar technologies as described in our Cookies Policy.
Information from Third Parties
We may receive information from gemstone and diamond suppliers (with documentation for certified stones), payment processors, shipping and insurance partners, marketing analytics vendors, and social media platforms if you interact with our profiles or use social login features where available.
How We Use Data
We use personal information for legitimate business purposes related to operating a fine jewelry atelier and delivering a high-touch client experience.
Primary Uses
- Responding to inquiries, scheduling atelier consultations, and providing commission quotes, sizing guidance, and availability updates
- Processing orders, deposits, final payments, and insured shipping arrangements
- Coordinating custom design proofs, casting milestones, finishing updates, and delivery notifications
- Maintaining purchase records, warranty information, and repair history in accordance with California retail regulations
- Personalizing your browsing experience, including showing relevant pieces and remembering cart contents
- Sending transactional emails such as order confirmations, shipping updates, and commission progress reports
Marketing and Analytics
With your consent where required, we may send newsletters featuring new collection drops, atelier events, and care guides for fine gold jewelry. You may opt out of promotional emails at any time using the unsubscribe link in each message. We also analyze aggregated usage patterns to improve site performance, product presentation, and client journey design.
Legal and Safety Purposes
We may use information to comply with applicable law, respond to lawful requests from government authorities, enforce our Terms & Conditions, prevent fraud, protect the security of our clients and staff, and resolve disputes related to jewelry purchases.
Cookies & Tracking
Our website uses cookies, web beacons, and similar technologies to enable core functionality, remember preferences, measure traffic, and support advertising where applicable. Essential cookies allow features such as secure checkout and session management. Analytics cookies help us understand how visitors explore our collection pages.
For detailed information about cookie categories, retention periods, and your choices, please review our dedicated Cookies Policy. You may adjust browser settings to block or delete cookies, though some site features may not function correctly without them.
How We Share Information
We do not rent or sell your personal information to data brokers. We share information only as necessary to operate our business and fulfill your jewelry orders.
Service Providers and Partners
- Payment processors and fraud prevention services for secure transactions
- Insured shipping carriers and jewelry-specific logistics partners
- Gemstone and precious metal suppliers when certification or origin documentation is required
- Engraving and casting subcontractors supporting custom commissions under confidentiality agreements
- Email delivery, customer relationship management, and website hosting providers
- Professional advisors such as attorneys and accountants under confidentiality obligations
Legal Disclosures
We may disclose information when required by law, subpoena, court order, or regulatory inquiry, or when we believe disclosure is necessary to protect rights, property, or safety. In the event of a merger, acquisition, or sale of assets, personal information may transfer to the successor entity subject to this policy or a successor policy with notice to you.
Third Party Services
Our website integrates with third-party tools that collect information according to their own policies. These may include Google Analytics for traffic measurement, embedded maps for atelier directions, social media widgets, and payment gateways. We encourage you to review the privacy policies of any third-party service before submitting information through their interfaces.
Links to external sites—including gemstone certification authorities, gold market references, and jewelry care resources—are provided for convenience. Zora Jewels is not responsible for the content or privacy practices of those destinations. Our Disclaimer provides additional context regarding third-party content.
Data Protection
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmitted through our website, access controls limiting employee access to client records on a need-to-know basis, secure storage for commission designs and order documentation, and periodic review of our vendor security practices.
Limitations
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using industry-standard practices appropriate to a jewelry retailer handling payment and shipping data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for notifying us promptly if you suspect unauthorized access.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include:
- Order and commission records: retained for at least seven years to comply with California tax and business record requirements
- Marketing contact lists: retained until you unsubscribe or request deletion, plus a reasonable period to honor your preferences
- Website analytics data: retained in aggregated or de-identified form according to our analytics provider's settings
- Inquiry and correspondence records: retained for up to three years unless related to an active order, commission, or dispute
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
User Rights
Depending on your state of residence, you may have rights regarding your personal information. Zora Jewels honors applicable rights requests in accordance with verified identity procedures and legal timelines.
Your Rights May Include
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of personal information, subject to legal exceptions such as order records we must retain
- Opt-out: Opt out of marketing communications and, where applicable, certain targeted advertising
- Portability: Receive certain information in a portable format where technically feasible
- Non-discrimination: Exercise your rights without discriminatory treatment in the provision of services
How to Submit a Request
To exercise your privacy rights, contact us using the details in the Contact section below. We may ask you to verify your identity before processing a request. Authorized agents may submit requests on your behalf with appropriate documentation. We will respond within the timeframe required by applicable law, typically within 45 days for California residents.
Children's Privacy
Our website and services are directed to adults purchasing fine jewelry. We do not knowingly collect personal information from individuals under 16 years of age without parental consent. If we learn that we have collected information from a child without appropriate consent, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be posted on this page, and where appropriate, we will provide additional notice such as email notification to registered clients.
Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Zora Jewels Fine Jewelry Inc.:
- Email: hello@zorajewels.site (general inquiries) or support@zorajewels.site (privacy-related requests)
- Phone: +1 (310) 555-0142
- Mail: Zora Jewels Fine Jewelry Inc., Privacy Office, 40 E 7th St, New York, NY 10003, USA
California residents may contact the California Attorney General's office regarding privacy matters. We aim to respond to all privacy inquiries within ten business days.